4 Approaches to Building a Highly Motivated Healthcare Organization

Sep 12, 2018 | Best Practices, Teamwork

The concept of motivation is a complex and tricky topic, especially when dealing with workplaces. The source of motivation is dependent on personal interests and levels of importance, leaving room for variation from person to person. For example, some are the most productive in the morning hours, while others have more energy in the afternoon or evening. Many are motivated by long-term goals, while others strive for quick satisfaction.

As a practice manager, it can be a challenge to encourage so many different personalities under one roof. There is not a single approach that will effectively impact the entire group as a whole. So, how do you ensure your staff is getting what they need from you to perform their best?

The following four tips are powerful and personal approaches to connect with your staff members that will likely kick productivity into high gear.

1. Recognize hard work
If performance is applauded and appreciation is verbalized, it is likely to be remembered for years to come. Praise instills a sense of pride within us that just feels…good. It’s addictive. We want it again and again. If we are simply told we are doing a great job, it’s enough to push ourselves to new heights. Not to mention, exceptional performance is what leads to promotions and raises.
2. Consider a formal recognition program for your employees
It must be well designed and connected to the organization’s mission. Standards are communicated and those nominated and selected are awarded. Find out what the staff finds valuable, whether it’s monetary compensation, a plaque, or social recognition. More informal interdepartmental recognition programs are also effective. When employees can give voice to their own ideas of what qualifies as an achievement and how they would like to be recognized, their sense of ownership will be a motivating force.
3. Connect role with goals
If you know what you do matters, you’re more likely to give it your all. However, in order for employees to know how their work is contributing to a greater cause, they must be clear on exactly what the organization’s goals are. It doesn’t matter what their title is. If they are a contributing member of the organization, they need to understand their involvement and engagement makes a difference. If this is communicated effectively, motivation will rise.
4. Establish human connections through communication
Open communication is key in any business, but in a stressful environment like a hospital, it’s essential for a positive and supportive atmosphere. Healthcare employees witness more tragedies (as well as miracles) in one day than most people do in their entire life. The constant emotional challenges faced can be enough to put a dent in anyone’s motivation. When leaders make it a priority to touch base with their team members on a regular basis so they can listen and provide support, employees’ stress levels decrease. Although the primary responsibility is patient care, it’s essential to make time for the wellbeing of the staff members themselves. Happy and cared for employees beget happy and cared for patients.
5. Provide ongoing training
Be sure to present a clean environment for your patients. No sticky floors, stained cushions, wobbly furniture, or torn reading material. The less there is to notice in the lobby the less they’re going to notice in the rest of your facility.

It takes time and effort to build employee motivation, but trying a wide variety of approaches can help you find what works for both the unique individuals and the organization as a whole.

By NANCY FOWLER

By NANCY FOWLER

Clinical Account Manager

Nancy is a Kansas City native who is always looking to hire Nurses, Medical Assistants, Medical office professionals and others on behalf of her clients. When she isn’t working Nancy enjoys cooking, playing with her two dogs and when possible– scuba diving!

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