Chief Nursing Officer (CNO)

• Transformational Leader credited with effectively managing hospital operations and introducing strategies that have improved the effectiveness of patient care, personnel management, information technology, financial affairs, and nursing
• Led all vision, strategy, and execution for all facets of nursing care services throughout the hospital
• Accountability for the performance and success of over 1200 employees in inpatient units that include Critical Care Services, Telemetry Services, Medical-Surgical Services, Acute Rehabilitation Services, and Behavioral Health Services
• Achieved 4 Stars from the Centers for Medicare and Medicaid Services’ (CMS) for the hospital’s Star ratings
• Increased patient satisfaction scores
• Served as the architect of major improvements in Quality of Care
• Introduced metrics to quantitatively measure Nursing Quality
• Boosted Press Ganey nursing engagement scores