Interim Director of Emergency Department

• DNP, MBA, RN
• Established departmental policies, procedures, and protocols
• Reorganized staffing model to accommodate patient volumes
• Excellent interpersonal skills dealing with staff, administration and physicians
• Implemented patient navigator in the emergency department
• Created greeter position in ED reception area for improved patient satisfaction
• Redesigned staffing matrix
• Redesigned triage process
• Increased patient visits
• Improved patient flow
• Redesigned psychiatric intake process